Wasl Logistics — Website and Service Terms

These Terms govern access to the Wasl Logistics website, client portal, applications and services.

1. Company information

The services are provided by:

Legal name: Wasl Logistics
Commercial name: Wasl Logistics
Commercial registration: as shown on official invoices and company documents
Tax registration: as shown on official invoices and company documents
Registered address: 18 Abu Dawod el zahry, Nasr City, Cairo, Egypt
Email: info@wasllogistics.com
Telephone: +20 10 27026349

“Wasl,” “we,” “our” and “us” refer to the legal entity identified above.

2. Acceptance of the Terms

By accessing the website, creating an account, requesting a quotation, submitting a shipment or using any Wasl service, the user confirms that they have read and accepted these Terms.

If a separate signed service agreement exists, that agreement will prevail where it expressly conflicts with these website Terms.

A person accepting these Terms on behalf of a company confirms that they are authorised to bind that company.

3. Nature of our services

Depending on the written quotation, order or service agreement, Wasl may act as:

• A logistics and delivery provider;
• A warehousing or fulfillment provider;
• A coordinator or broker arranging services through third parties;
• A COD collection agent;
• An e-commerce operations and account-management provider;
• A software, portal or data-services provider; or
• An operational or commercial adviser.

The precise role of Wasl must be determined from the relevant quotation, service order or agreement. Nothing on the website creates an agency, partnership, employment, franchise or joint-venture relationship unless expressly agreed in writing.

4. Quotations and charges

Quotations remain valid for the period stated in them and are based on the information supplied by the client.

Charges may include:

• Pickup and delivery fees;
• Delivery-zone charges;
• Actual or volumetric weight charges, whichever applies under the quotation;
• Additional delivery attempts;
• Return-to-origin charges;
• Remote-area or special-handling charges;
• Warehousing and fulfillment fees;
• Storage exceeding the included period, including storage after 72 hours where specified;
• Packaging and repacking;
• COD collection or settlement fees;
• Insurance;
• Duties, taxes and governmental charges;
• Fuel, waiting-time or seasonal surcharges; and
• Third-party costs approved by or attributable to the client.

All prices must state whether VAT is included or excluded. Wasl may correct a charge where the shipment’s actual weight, dimensions, destination, contents or required handling differ from the information originally provided.

5. Client responsibilities

The client must:

• Provide complete and accurate sender, recipient, address, telephone, shipment and payment information;
• Obtain a lawful basis for sharing recipient and customer information with Wasl;
• Package and label goods appropriately;
• Declare the contents and value accurately;
• Supply invoices, permits and supporting documents where required;
• Ensure that goods are lawful, safe and suitable for transport and storage;
• Maintain accurate product and inventory records; and
• Inform Wasl of fragile, valuable, hazardous, temperature-sensitive or specially regulated items before acceptance.

Wasl may inspect, refuse, quarantine, return or report a shipment when reasonably necessary for safety, legal compliance or protection of its operations.

6. Prohibited goods

Unless Wasl has expressly accepted them in writing and all legal requirements are satisfied, clients must not submit:

• Illegal, counterfeit or stolen goods;
• Weapons, ammunition or explosives;
• Narcotics or prohibited substances;
• Dangerous chemicals or hazardous materials;
• Cash, negotiable instruments or precious metals;
• Perishable or temperature-controlled products;
• Medicines or regulated medical products;
• Live animals;
• Products infringing intellectual-property rights; or
• Any item prohibited by law or by the relevant carrier.

The client is responsible for losses, claims, penalties and reasonable costs arising from undeclared or prohibited goods, subject to applicable law.

7. Pickup and delivery

Pickup and delivery dates are estimates unless a written service-level agreement expressly guarantees a deadline.

Delivery may be completed against a signature, OTP, photograph, electronic record, recipient confirmation or another approved proof-of-delivery method.

A delivery attempt may fail because of an incorrect address, unavailable recipient, refusal, restricted access, unpaid COD amount, force majeure or another circumstance outside Wasl’s reasonable control. Additional attempts or return services may be chargeable.

8. COD transactions

Wasl may collect COD amounts only where this service is confirmed in writing.

The client authorises Wasl to:

• Collect the approved amount from the recipient;
• Deduct agreed fees, adjustments, returns, chargebacks and other authorised amounts;
• Reconcile collections against shipment records; and
• Settle the resulting balance according to the agreed settlement cycle.

Wasl does not guarantee that a recipient will accept a shipment or pay the COD amount.

For “COD goods” arrangements, the client’s goods value and the party responsible for delivery, insurance and return charges must be identified in the quotation or service agreement.

Any reconciliation objection must be submitted within the period stated on the statement or in the service agreement, together with supporting records.

9. Warehousing and inventory

Warehouse acceptance records show the quantities reasonably counted or scanned at receipt.

Normal operational tolerances, damaged packaging, concealed shortages and supplier discrepancies must be handled under the agreed warehouse procedure.

Storage charges may begin after the included free-storage period. Goods remaining unpaid, unclaimed or without instructions may be returned, relocated or otherwise handled only in accordance with the service agreement and applicable law.

Ownership of stored goods remains with the client or lawful owner. Wasl obtains no ownership merely by possessing or storing them.

10. Returns and claims

Refused and undeliverable shipments may be returned to the client and charged according to the applicable tariff.

A claim should include:

• Shipment or tracking number;
• Invoice or proof of value;
• Photographs and packaging evidence;
• Description of the loss or damage; and
• Any other reasonably requested documentation.

Claims must be reported within the period stated in the service agreement. This period must not override mandatory consumer or other legal rights.

The client must preserve the shipment and packaging while a damage claim is being investigated.

11. Insurance and declared value

Goods are not automatically insured merely because a value appears on an order.

Insurance applies only when:

• It was requested and accepted;
• The applicable premium was paid;
• The shipment was eligible; and
• The client complied with the insurer’s conditions.

A declared value is used for operational and claims purposes and does not by itself create insurance coverage or guarantee payment of that amount.

12. Liability

Wasl will be responsible only to the extent established under the applicable agreement and Egyptian law.

To the maximum extent legally permitted, Wasl will not be responsible for indirect or consequential losses, lost profits, lost sales, loss of goodwill, market changes or loss caused by inaccurate client instructions.

Any agreed financial liability limit must be written clearly in the service agreement and reviewed by Egyptian legal counsel. No limitation applies where excluding or limiting liability is prohibited by mandatory law, including liability arising from fraud or wilful misconduct.

13. Operational and analytical disclaimer

Dashboards, forecasts, delivery estimates, market analyses, cost-optimisation suggestions and performance recommendations are informational operational tools.

They are not legal, tax, accounting, investment or insurance advice and do not guarantee sales, profit, savings, market growth or a particular delivery outcome.

Clients remain responsible for their commercial decisions and should obtain appropriate professional advice.

14. Client portal and software

Wasl grants authorised users a limited, revocable and non-transferable right to use the portal for their internal business operations.

Users must not:

• Share login credentials;
• Attempt to bypass security controls;
• Access another client’s information;
• Scrape, copy or reverse-engineer the platform;
• Upload malicious code;
• Interfere with platform operation; or
• Use the platform unlawfully.

Wasl may suspend access where reasonably necessary to protect users, data, funds or systems.

15. Privacy and customer data

Wasl may process sender, recipient, customer, driver, account and transaction information to:

• Create and manage shipments;
• Perform pickup, warehousing and delivery;
• Communicate operational updates;
• Collect and reconcile COD payments;
• Prevent fraud and misuse;
• Provide customer support;
• comply with legal and accounting obligations; and
• Improve authorised services.

The separate Privacy Policy must explain the data collected, purposes, lawful basis, recipients, storage periods, security measures, international transfers, cookies and how individuals can exercise their legal rights.

The client confirms that it is legally permitted to give customer and recipient data to Wasl. Where Wasl processes personal data solely on the client’s instructions, the parties should sign a separate data-processing agreement.

Marketing messages require the appropriate consent or other lawful basis and must provide a practical opt-out mechanism.

16. Intellectual property

The Wasl name, logo, branding, website, client portal, software, databases, workflows, text, graphics, photographs, videos and original content are owned by Wasl or used under licence.

Users may not reproduce, modify, republish, sell, distribute, frame, scrape or commercially exploit these materials without prior written permission.

The client retains ownership of its own trademarks, products and original materials. The client grants Wasl a limited licence to use them only as required to provide the agreed services.

No permission is granted to use the Wasl name, logo or trademarks except with prior written approval.

17. Confidentiality

Non-public operational, financial, customer, pricing, software and business information must be kept confidential and used only for the agreed services.

This obligation does not apply to information that is lawfully public, independently developed, legitimately received from another source or required to be disclosed by law.

18. Third-party services

Wasl may use approved carriers, payment providers, cloud services, mapping tools, communications providers and other subcontractors.

Their involvement does not expand Wasl’s obligations beyond the applicable agreement. Certain third-party services may also be governed by their own terms and privacy notices.

19. Suspension and termination

Wasl may suspend or terminate a service or account for:

• Non-payment;
• Fraud or suspected unlawful activity;
• Security threats;
• Prohibited goods;
• Material breach of the agreement;
• Abuse of personnel or systems; or
• Legal or regulatory requirements.

Termination does not cancel accrued charges, pending COD reconciliation, confidentiality obligations, valid claims or other rights intended to survive termination.

20. Force majeure

Neither party will be liable for delay caused by events outside its reasonable control, including natural disasters, severe weather, civil disturbance, governmental restrictions, telecommunications failures, widespread system disruption or transportation-network interruption.

The affected party must take reasonable steps to reduce the impact and resume performance.

21. Changes to these Terms

Wasl may update these Terms to reflect service, legal or operational changes.

Material changes will be communicated through the website, portal or registered contact details. The effective date will appear at the top of the Terms.

Changes should not be applied retroactively where doing so would unlawfully prejudice accrued rights.

22. Governing law and disputes

These Terms are governed by the laws of the Arab Republic of Egypt.

The parties should first attempt to resolve a dispute through written escalation and good-faith negotiation. If no settlement is reached, the dispute will be submitted to the competent Egyptian courts, unless the parties have entered into a valid written arbitration agreement.

23. Contact

Questions, legal notices, privacy requests and complaints may be sent to:

Email: info@wasllogistics.com
Address: 18 Abu Dawod el zahry, Nasr City, Cairo, Egypt
Telephone: +20 10 27026349